Returns & Exchanges
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Return & Exchange Policy
We gladly accept returns or exchanges within 15 days of the date your order is delivered.
Eligible items may be returned for:
- A refund to your original payment method
- Store credit
- An exchange for a different size or product (subject to availability)
Return Requirements
To qualify for a return or exchange, items must:
- Be returned within 15 days of delivery.
- Be unworn, unwashed, and free of stains, odors, pet hair, or damage.
- Have all original tags attached.
- Be returned in their original packaging, when possible.
- Include your order confirmation or proof of purchase.
The Following Items Are Non-Returnable
- Clearance or sale items
- Gift cards
- Custom, personalized, or made-to-order items (unless the item arrives damaged or defective)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 5 days of delivery. We'll work quickly to make it right.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear on your account.
Shipping
Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving the wrong or defective item).
Original shipping charges are non-refundable.
If using a prepaid return label provided by us for a customer-initiated return, the cost of return shipping may be deducted from your refund.
Need Help?
If you have any questions about your order or need assistance with a return or exchange, we're happy to help.
Email: customerservice@thecuttingimage.com
Response Time: We typically respond within one-two business days.